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Audio and Video Help

In order to view the videos or listen to the audio files on the site, you need one of the following media players installed on your computer:

Download Windows Media Player Download Free Windows Media Player
Download QuickTime Player Download Free QuickTime Player
Download RealPlayer Download Free RealPlayer

Although we use all three players throughout the site, the Cooking in the Lite and IE Radio shows are usually initially broadcast in the Windows Media Player version.

All players are free. RealPlayer requires that you create a log in before you can download their player.

Live Chat Help

We use RealChat as our chat client. You can access their online help for the answers to most of your questions by launching chat then clicking the help icon at the bottom of the chat window (the second icon from the right).

Note to Mac Users
RealChat will not operate in Mozilla, Firefox or Camino browsers on OS X without downloading and installing the Java Embedding Pluginn for Mac OS X. For more information, you can visit plugindoc.mozdev.org; however, this plugin may have bugs or cause problems, so we recommend using the Safari browser for Mac users on OS X. For OS 9, we recommend using Internet Explorer.

Shopping Cart Problems

For the shopping cart to function properly your system and web browser must be functioning properly. One or more of the following issues could cause the shopping cart to fail:

  • Your system clock is not current. Being months or years off can cause problems when shopping.
  • Your browser's cookies are not configured properly. The shopping cart relies on cookies to pass data to the website (see below).
What is a cookie?

Cookies are messages sent from a website to your browser that are stored in small text files on your computer. The messages are sent back to the website each time the browser requests a page from the website. This allows the website to understand what the browser is requesting.

It allows ShirleyMacLaine.com to keep track of the items in your shopping cart. The cookie is a unique cart identifier that will allow the website's server to retreive the items for your shopping cart. These cookies do not contain personal information. They are completely harmless.

Enabling Cookies

Configure cookies for your browser using the instructions below. If you do not know your browser's name or version, select Help > About from your browser's toolbar.

Internet Explorer 5 & 6

On a Windows PC

  • Select Tools > Internet Options. Click on the Security tab.
  • The default selection, Medium, supports cookies but you can click on the Custom Level button to double-check that cookies are enabled. Scroll down until you see the word "Cookies" and verify that the radio button next to Enable is selected for both options.

On a Mac OS 9

  • Select Edit > Preferences.
  • Scroll down until you see Cookies under Receiving Files. Make certain that Never Ask is selected.

On a Mac OS X

  • Explorer > Preferences > Receiving files > Cookies > Never Ask
Internet Explorer 4

On a Windows PC

  • Select View > Internet Options. Click on the Advanced tab.
  • Scroll down until you see Cookies and verify that the radio button next to Always accept Cookies is selected.

On a Mac

  • Select Edit > Preferences.
  • Scroll down until you see Cookies under Receiving Files. Make certain that Never Ask is selected.
  • Choose View > Options. Next click on the Advanced tab.
  • Make sure that Warn before accepting a Cookie is not checked.
Firefox 1.x

On a Windows PC

  • Select Tools > Options.
  • Choose Privacy from the choices on the left.
  • Click the plus button beside the word Cookies.
  • Make sure Allow sites to set cookies is checked.
  • Click Exceptions and remove any ShirleyMacLaine.com sites that are blocked.
  • Scroll down until you see Keep Cookies.
  • Choose until they expire.
  • Click OK at the bottom of the options page.

On a Mac

  • Select Tools > Options > Privacy. Next select Enable Cookies.
Netscape 7 & Mozilla 1.x

On a Windows PC

  • Select Edit > Preferences > Privacy & Security > Cookies. Then simply choose to Enable all Cookies.

On a Mac

  • Choose Netscape (Mozilla) > Preferences > Privacy & Security. Next select Enable Cookies.
Netscape Communicator 4.0

On a Windows PC

  • Select Edit > Preferences. Next click on the Advanced option.
  • Check the radio button next to Accept all Cookies and click OK.
Netscape Navigator 3.0

On a Windows PC

  • Open Network Preferences under Options.
  • Click on the Protocols tab and verify the box next to Accepting a Cookie is not selected.
Opera

On a Windows PC

  • File > Preferences > Privacy > Enable Cookies.
Safari

On a Mac

  • Preferences > security > Accept Cookies: Always or Only from sites you navigate to.
All other browsers

Please consult your documentation or online help files.

Additional Site Problems

For other site technical problems, please complete and send the following information. Our technical staff will review the problem. We appreciate your input.

When describing your problem, please be as detailed as possible and provide a link to the page where your problem occurred.

If your browser is not listed, please select 'other' from the list and state the name and version number of your browser in the comments area.

To determine your browser's version:

  • Internet Explorer on Windows: Select 'Help' from the top menu, then 'About Internet Explorer.'
  • Internet Explorer on Apple: Select 'Explorer' from the top menu, then 'About Internet Explorer.'
  • Mozilla Firefox on Windows and Apple: Select 'Help from the top menu, then 'About Mozilla Firefox.'
  • Safari: Select 'Safari' from the top menu, then 'About Safari.'
  • Camino: Select 'Camino' from the top menu, then 'About Camino.' The version number will look something like this: 2004120113 (v0.8.2int).
  • For all other browsers, check the help menu on Windows or select the browser's name from the top menu on Apple.

Select Your Operating System:

Select Your Browser:

Please Describe Your Problem Below:

Name:

E-mail Address:

Telephone Number:




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