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  #1  
Old 02-18-2014, 08:17 AM
Brit Brit is offline
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Default Chat tech issues

We know some of you are having problems getting into the chat room...

Just to let you know we are working on it. Each problem seems to be different, yet they are probably all related.

Will keep you posted.
BE
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  #2  
Old 02-27-2014, 12:07 PM
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Default Chat is working again!

Hi Brit!

I had to configure java to add the SM site to the exception list under the security tab and restore security prompts. It only allowed me to do this when I selected medium security level.
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  #3  
Old 02-28-2014, 05:07 PM
ShelleyD ShelleyD is offline
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Talking

Oh my gosh! OS...you are a genius!
I have not been able to get into chat for about a month. Tried everything.
I just tried your suggestion and it works!!

Thanks!!
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  #4  
Old 03-01-2014, 05:45 PM
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Cher O Cher O is offline
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Default Thanks, OS!

I tried it too and now I'm in! Thanks so much. Love, C.
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  #5  
Old 03-02-2014, 06:04 PM
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Norma Rae Norma Rae is offline
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Default

not working for me even with the security changes . . .
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  #6  
Old 03-03-2014, 10:09 AM
Brit Brit is offline
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Default

We are working on this - it's such a massive part of the site...
If OS' patch doesn't work, please try a different browser...
And have patience
Thanks
BE
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  #7  
Old 03-03-2014, 03:06 PM
Kata0 Kata0 is offline
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Default Java Signature Update

It appears that the security signature has not been updated for the SM website. The security certificate is outdated.
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  #8  
Old 03-03-2014, 07:54 PM
Brit Brit is offline
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Hi Kata
I just checked all our certificates - they are all updated. But - It seems some browsers are kicking them out. Will start on that issue as soon as I corral a couple others
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  #9  
Old 03-04-2014, 02:56 PM
Kata0 Kata0 is offline
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Default Java issue

Ok, my husband checked on two different computers, one with Internet Explorer and one with Chrome. Both said the certificate was out of date. So for sure those two browsers have issues. Good luck!
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  #10  
Old 03-05-2014, 12:36 PM
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A Dreamer A Dreamer is offline
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Default

I just tried Mozilla Firefox and that browser gave me the
same error message. Good luck, Brit.
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